Support & Success at Great Question

Meet the people
behind your Great Question experience

Research is detailed work, and the tools you use for it shouldn't leave you guessing. There are real people behind Great Question, which is why they're easy to reach when you're stuck. The Great Question customer-facing teams are proud to support you.
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The numbers

We’re proud of the support and strategy we provide every day.

Covering all timezones, we're available around the clock.
96%
CSAT
Avg 4.8/5.0 across 175 rated conversations
19min
Median first response
Across 1,408 issues
1h
Resolution time
Median = 67 minutes
9
Humans ready to help
Real people, named below
100%
Tickets reviewed by us
We ensure every ticket is answered to a high quality

The team

The faces behind every conversation.

We're proud to support you.
Katie P.
2 yrs at GQ · Mid-market accounts

Tucker

Director of Revenue
Emily M.
4 yrs at GQ · Federato, Intuit, Canva

Emily

Manager, Customer Success & Support
Gina A.
3 yrs at GQ · Enterprise onboarding

Gina

Customer Support Lead
Katie P.
2 yrs at GQ · Mid-market accounts

Katie

Customer Success Manager, Enterprise
Zach C.
2 yrs at GQ · Flagstone, Circle Medical

Zach

Customer Success Manager
Emily M.Emily M.
4 yrs at GQ · Federato, Intuit, Canva

Billy

Customer Support Engineer
Gina A.
3 yrs at GQ · Enterprise onboarding

Jiro

Customer Support Representative
Zach C.
2 yrs at GQ · Flagstone, Circle Medical

Edjay

Customer Support Representative
Emily M.Emily M.
4 yrs at GQ · Federato, Intuit, Canva

Stephen

Customer Support Representative

Support & Success at Great Question

Meet the people behind your Great Question experience

Good research takes judgment, knowing which question to ask and how to read a result that isn't clean. The people behind Great Question respect that work, which is why they're easy to reach when you're stuck. The Great Question customer-facing teams are proud to support your team.

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Wall of Love

Straight from our customers

Pulled from G2, NPS, and support threads.

★★★★★

"Their support team is also top-notch, consistently responsive and quick to address any questions I have."

RO
Mid-Market User
From G2
★★★★★

"Jiro was attentive and jumped on a few calls with me to help me resolve the issue. Thank you!"

DS
Design Systems Lead
Feedback on our support
★★★★★

"Very quick responses to any issues or questions that come up."

UX
Mid-Market User
From G2
★★★★★

"And when something does go wrong, the GQ customer support is super quick to respond."

UX
Financial Services User
From G2

visit our help center

Every article written by us and updated regularly.

Every help article is carefully crafted by our team, to ensure you get set up as quickly as possible.

Authored by us

Every article is crafted and audited by us.

Weekly changelog

Regular release notes keep you up-to-date.

Ping the author

One click to reach the person who wrote it.

340 articles · 94% found helpful

We're constantly keeping this up to date.

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